the good and the bad…

Wow.

Is there any other word?
I was only home for a few minutes today in between basketball games and Saturday errands…and in phone contact all day with the team trying to deal with the freakishly overwhelming registration process this morning. 

I think that the only way to explain what went wrong this morning… is to imagine me as a 9-month-pregnant woman trying to squeeze into a pair of my kindergarten daughters jewel-jeans! Just AIN’T happenin’!

I guess it comes down to taking the good with the bad..

The good thing is that we set out to create a wonderful event:
Great projects
Outstanding teachers
A complete overall experience…the same for everyone…
In a beautiful place, bringing people together that could enjoy and connect.

The good thing is that outstanding companies have been delighted to participate, and excited to support and sponsor our vision.

The good thing is that we learned many valuable lessons the first go-around, and we are benefiting from experience!

The good thing is that as a Creative Escape Executive Committee, we all have the same vision, goals and purpose behind creating this event… and are willing to commit the resources needed to meet and exceed our own high expectations!

The good thing is that this year, I have 7 weeks to recover from childbirth, rather than 4. (smirk)

The bad thing… is that we can’t accommodate everyone who wants to come.
That sucks.   
Man, I wish we could.  I am so sorry for the disappointment, and for the frustration!

the dust is still settling from registration- those of you on the waiting list will be accommodated as we are able… please know that we are doing everything possible to get as many in as we can!

To those of you who got in… CONGRATS!!! And we’ll see you in SEPT
(don’t worry, it’s a dry heat!)

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Category: Inspiration

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36 Comments

  1. Dawn T 3 February, 2007 at 10:37 pm - Reply

    I got in! Can’t wait to see you in Arizona, exactly one month after Creative escapes i will be getting married in Hawaii. I will be at your event with my sister, the countdown is on. Hmm, which one am i more excited about CE2007 or wedding???
    Dawn in Canada

  2. Viki 3 February, 2007 at 10:40 pm - Reply

    I appreciate the effort and hard work your teams indure to put this event together. It can’t be easy and that is recognized and appreciated by me. I truely enjoyed CE06 and look forward to another spectacular production.

  3. nancy in ks 3 February, 2007 at 10:46 pm - Reply

    Heidi, I thought of you often today and the roller coaster of feelings that must go with such a day. Fantastic registration and then frustration from those who didn’t get in. (TWO MINUTES AFTER IT OPENED???) just unbelievable. fantastic good. crazy bad.
    So the question is, have the discussions started about having TWO CE’s next year? Or another one this year? oh, and how about it if the ones who got in this round would have to wait a few days to sign up for #2 so the others would have a chance? well, don’t know if you can do that, but maybe you could…(I wasn’t one who tried to get in b/c I couldn’t come this year, so I didn’t experience the highs and lows a lot of other gals did, but couldn’t help thinking about it.)

  4. Odette 3 February, 2007 at 11:08 pm - Reply

    Well said Heidi! I was able to get in, and I can’t even imagine the frusteration all involved went through this morning. I know everything will get ironed out (let’s use your cute little pink iron)

  5. Delaney Gates 3 February, 2007 at 11:23 pm - Reply

    Sometimes *wow* is the only word to describe things.
    Hang in there.
    I don’t know how you do it all!
    🙂

  6. budletsmom 3 February, 2007 at 11:39 pm - Reply

    While it was crazy I was expecting it to be crazy. I actually think it went better than I thought it would. I am really thankful and will hopefully meet you in September.

  7. Catherine Feegel-Erhardt (Memory Maker Master 2007) 3 February, 2007 at 11:43 pm - Reply

    As I said in an earllier post…
    congratulations!
    As I said to your IT and creative team in an earlier email…
    THANK YOU! you all have worked so hard for US to have FUN.
    Good Job!
    I could NOT have done better!
    Catherine

  8. kim Loewen 4 February, 2007 at 12:16 am - Reply

    I’m so glad you’re looking at the positive! It was an amazing event last year and I know it will be amazing this year too! Registration was incredible…I somehow managed to get a spot…and of course am so excited! Thanks for all your hard work and inspiration! You are the best.

  9. PROLIX from la Normandie 4 February, 2007 at 12:24 am - Reply

    My dream, one day, is to meet you, with all the great stars of scrapbooking.
    You make me dream.
    ;o)
    {ThE fReNcH tOuCh}
    http://prolix.typepad.fr

  10. Suzanne 4 February, 2007 at 12:44 am - Reply

    I’m so excited about going to CE again this year! Lots of gratitude go out to you and the entire CE staff. I hope you know how much we all appreciate your hard work and everything you do for all of us. Looking forward to see you all again in Sept!

  11. LenaS 4 February, 2007 at 3:27 am - Reply

    I didn’t try for CE this year–wanted to let someone else have the thrill of going that I had last year…spread the joy around. If we all tried to go every year no one else would be able to get in. I had met a Jpn gal on Yahoo Group I was hoping to see, but she didn’t get in. Well, as long as we can buy canvas bags, T-shirts, the class book and extra kits at the lss–or maybe get to volunteer–I will be happy!! See what you get 4 being so popular! We all must have big mouths too because not so many people knew about CE last year. What’s that saying about “Word of Mouth”? CONGRATULATIONS on your Sell Out!

  12. Nancy 4 February, 2007 at 4:04 am - Reply

    I love your positive attitude! I love all the hard work you put into everything you do! Creative Escape 2006 was beyond my wildest of dreams. I know 2007 will again be truly amazing! I realized this morning was going to be crazy and it would sell out fast so I was prepared all ready to go! I unfortuneltly am one of the ones who at 9am got hung up on the checkout page. I’m disappointed…… but my real disappointment is your lack of acknowledgment of the IT/Server problems today. Truly the system was overloaded with problems. I would like to have read that your system just wasn’t ready for the overload however, by next years registration the problems will be fixed. I know it is all beyond your control but at the end of the day this is your “dream” and we are all so excited to be a part of it!

  13. Danielle Casello 4 February, 2007 at 7:44 am - Reply

    Congrats Heidi!! I am so excited for all the positive people who will be joining you.
    Don’t let the other crabby people get to you-that’s life 🙂 Enjoy your weekend!!!

  14. Colette in ABQ 4 February, 2007 at 8:53 am - Reply

    Heidi — THANKFULLY, I am one of the lucky who gets to come to CE in Sept. I got to attend last year and could not bear to miss it. I agree with one of the other posts who said you guys need another one during the year to let all the people who did not make it come. I’ll be so excited to attend again and it was awesome!!!! Thanks for a terrific job and we look forward to seeing you.

  15. Grace 4 February, 2007 at 9:29 am - Reply

    Congratulations on the 2 minute sell out! You and Bazzill are Rock STARS! lol. Wow Wee! Grace

  16. Cherry 4 February, 2007 at 9:32 am - Reply

    Heidi, I know that you are just as amazed that it filled up in two minutes, as we all are who didn’t get in. I know you put so much preparation into this event that the thought of two a year is probably very overwhelming. It’s just hard to swallow, when the hubby finally gives permission, (not as supportive), and the thought of a “girls getaway” was something to anticipate and work towards. It’s like the light at the end of the tunnel. Life just gets overwhelming with working, and raising a family, and all the struggles of life, that the light at the end of the tunnell was a good thing. I hope to go next year, and no not mad, just dissappointed. I knew this would be an awesome event, and no, It didn’t surprise me that you are so popular. Congrats! (wink), yes I’ll have to try harder to get in next year. You are amazing Heidi.

  17. Talia 4 February, 2007 at 10:14 am - Reply

    I’m in, Heidi!! I can’t wait for this…my best friend and I have been planning on it since last year…can’t wait to see you and the gang again!!

  18. Judy in Carefree 4 February, 2007 at 10:26 am - Reply

    You warned us that it would sell out fast and it sure did! Had some problems, but finally got my daughter and I in with only 7 spaces left..YEA! Couldn’t bear to miss this year’s event as I had so much fun last year and now I have an added bonus of having my daughter attend with me. Thanks Heidi and Bazzil for an event that far exceeds CKU and is only 20 miles away!!!

  19. Jacqueline Tucker 4 February, 2007 at 11:17 am - Reply

    I think the frustrating part was not knowing what was happening… for those of us who don’t understand the wild www out there it was confusing. Thanks to Bree who posted to the group (AYTR) and explaning some things.
    I just wanted to know what was going on? was I doing something wrong? (entirely possible the old grey cells aint what they used to be 🙂 ) was my computer dying (yet again)
    It will be a wonderful time for all who registered and I’m sure those who didn’t get in understand now what happened and are not apportioning blame to you Heidi, or your team.
    Now let’s get ready for the super bowl!
    Cheers & warm hugs
    Jacqueline

  20. Susan in NY 4 February, 2007 at 12:17 pm - Reply

    Hi Heidi,
    WOW is right, yesterday was some wild ride! I am among those who were lucky enough to get in. Feeling very blessed and thankful right now, but sad for those who wanted it as much as I did & did not get in. I was waitlisted and then kept trying and made it in. Hopefully, the two lists can be matched quickly and more will be allowed in due to the duplications. Thank you for all that you do for us! It is very much appreciated. CoastalSusan/AYTR

  21. Heather 4 February, 2007 at 12:20 pm - Reply

    Just disappointed. That’s all. I am in Florida….really wanted to go….
    On the “waiting list” and really hoping that all the screw ups that happened will work in our favor……can only hope.
    So many folks wound up with more than what they wanted in their cart….that “must be frustrating”..
    So when they dump off the extra 2 or 3 slots, I hope to be there to pick them up! WISH ME LUCK and Heidi….hope to see you in Sept!
    Heather

  22. vicki f 4 February, 2007 at 1:18 pm - Reply

    Heidi – i can’t even imagine how yu or your staff are feeling. i know you all are doing what you can to make everyone happy. but you said it all. i am one of the lucky ones who did get in and i am really excited. the dust will settle and feelings will be healed. i think you just rock!

  23. Sarah Pandolfo 4 February, 2007 at 1:38 pm - Reply

    Heidi:
    Well I didn’t get in but I did get to go last year so at least I have experienced it. This event takes so much to plan that I couldn’t imagine how in the world you could hold two a year. Maybe just find a bigger place to hold it. But then that means more teachers, more volenteers more time. It is just like any other event….first come- first serve. I am disapointed that I didn’t get in but that is how it goes. And as for the web mix up that is far beyond your control. It will all work out in the end. It always does.
    Congrats on the new baby on the way. Maybe you will have 12 kids like the family I come from (wink wink). Just teasing Heidi.
    Sarah from Canada

  24. Cori 4 February, 2007 at 2:30 pm - Reply

    Heidi, Thank God I am one of the lucky ones that made it in. I will be coming from New Orleans with 3 friends. One of them is an alum from CE last year and told us this is one not to miss. I cannot wait ! I wish it was tomorrow! Looking forward to meeting you and your awesome team. Oh, I love the heat LOL. See you in Sept
    Cori

  25. debi 4 February, 2007 at 3:35 pm - Reply

    I finally got in, after 47 minutes of freaking out LOL. Whew!!!
    Good thing too, since ds CHANGED HIS WEDDING DATE so I could go to CE! He originally was to be married on Sept. 8th, and rescheduled to Aug. 11th. What a good boy I raised, huh? (and trained him well!)
    I would be in deep caca had I not gotten in.
    Thanks so much for all your hard work, and your staff is to be commended!
    debi

  26. Wendy WVG 4 February, 2007 at 9:58 pm - Reply

    Heidi, We’ve met at CKU and I truly think your ideas, ambition, energy and positive attitude are amazing. I along with many others didn’t get in to CE and it was my first year trying. To the many that did,,congrats. My friend and I are on the waiting list with high hopes. At first I got an error that said my address didn’t match my credit card or my account didn’t have enough funds…well when I went back and saw that it had tried to put 3 spots in my cart…no wonder. So I didn’t get in even though it said 421 spots available. I had great patience, only hit the button once but I can see I’m not the only person this happened to. Hopefully next years registration will be better. I’m still keepin’ my fingers crossed to get in on the waiting list! THanks and I look forward to more great creativity from you in the future. GOOD LUCK with the pregnancy too. How exciting!

  27. heidi 5 February, 2007 at 6:20 am - Reply

    Hi Heidi!
    I am so excited that I will be at CE in Sept. I am even skipping the 1st week of school to be there! Thank you for explaining what happened. It makes everything ok, now. Just waiting for my email… can I make a suggestion about the registration process? let’s not make it so complicated with so many steps (clicks)… thanks doll- scrapbooking hugs to you!! heidi
    P.S. I’m bringing my photo taken with you a couple of years ago in Sept. Gotta sign it, ok?? 🙂

  28. Carrie Beaird 5 February, 2007 at 7:27 am - Reply

    I had really High hopes of attending also, but I was out with my family that afternoon and thought; no problem there will be at least one spot available. When I went to register at 5pm Est standard time and there was a wait list already & the event sold out in 2 minutes, my HEART was crushed. I had really wanted to go, but I guess God has another plan for me this year, because I’m sure my name is way far down on that WAIT list and I will not be attending unless there is some kind of miracle that occurs. But for all of you that do get to attend, Have a great time, and I so wish I could be there with you all! Happy Scrapbooking!

  29. rjb 5 February, 2007 at 10:02 am - Reply

    Was wondering why people were able to register 45min – 1hr after we were told the event was sold out and to add our names to the waiting list?

  30. Debra 5 February, 2007 at 10:16 am - Reply

    WOW! is right, what a wild ride, for everyone! My friend and I got in and now the countdown begins…7 months is way to long to wait, not sure how we are going to do it. So looking forward to meeting you and the new little one!

  31. Renee A. 5 February, 2007 at 3:03 pm - Reply

    frustration oh yes! i am happy for everyone who got in though. my wonderful husband bought me the airfare and booked the room back in october for my christmas gift without realizing i might not get in. so… we have to pay some cancellations and wait i guess. was really thinking i may get to go. waiting to see where we are on the wait list. i was on half hr early but still didn’t make it in 2 minutes. the site froze up.
    i am sure it will be like this every year. have a great time everyone. i hear heidi puts a great event on!
    i guess it is cku here i come…

  32. Mary C 5 February, 2007 at 7:11 pm - Reply

    In spite of the fact that I know you are sorry, I feel the need to comment on the horrible experience it was to attempt to register for an event that I had waited for months to be a part of, only to be booted out of a registration page and unable to get back in. I too was logged into the site an hour ahead of time, credit card in hand.
    Actually, two hours ahead because your countdown clock was wrong until just a little beforehand.
    I can’t believe that you didn’t know how big this would be and plan accordingly. It’s been all over message boards and magazines for months. Allowing people to register just for one or two would have helped but being ill-prepared when everyone else in the world KNEW how big this would be is inconceivable.
    I am on the waiting list but I do not hold out much hope of being contacted. I hope everyone who got in has a wonderful time and I hope you get your act together better next year.
    It really bites that some of us BELIEVED it was sold out only to find out others kept trying and got in half-hour or more later.
    Not a good thing.

  33. margie r 5 February, 2007 at 9:10 pm - Reply

    Just wondered when and IF the waiting list is coming up.
    margie r

  34. erin yamabe 5 February, 2007 at 9:54 pm - Reply

    CONGRATULATIONS on your sellout and so quickly, too! my goal is for 2008- is it possible you will have more than 1 in a year?

  35. Char 8 February, 2007 at 8:47 pm - Reply

    Well, we are pretty bummed! My gift to my daughter after her marriage and her upcoming birthday was a trip to CE 2007. I was confident that we would get in. I was up early, coffee in hand and ready to sign in..all information at the ready! I logged in and found technical issues at the site, after several frustrating minutes I get in, click to register and go to check out discovering not 2 spaces, but 6. My credit card couldn’t handle 6 X $599 so I backed out, went back in and it was closed. So, at 9:09 am I am putting my name on the wait list. Today, after multiple emails back and forth, I finally get one of the support staff to email me at work to tell me I am 657 so Heidi, needless to say, we will not get to see you this year. My daughter is heartbroken – she was jazzed to meet up with you – so this class will have to do it for now and we are now trying to scope out where you will be teaching a class and when…We might just have to register and fly down to AZ to meet you! Sounds like CE is taking off like wildfire – bigger or more events in the future?? hope so…we really want to go!

  36. Charlotte 8 February, 2007 at 8:52 pm - Reply

    I just noticed Renee’s comment and I was told the same thing by a gal on one of my Scrapping sites – that if I had waited 30 minutes, I could have registered and got in…that’s what she did. That was really, really crummy for all of those that did get up early and were logged on and ready at 9 am. I forgot to mention that earlier. I would make a suggestion (I am part of an IT group), that everyone gets a time stamp so if say, I logged in and registered on the wait list at 9:09 and someone else simply registered at 9:30, that they would be registered in time order. Very unfair that someone gets to go that logged in at 9:30 but I am on a wait list? Does that truly make any sense of fairness! I, too, already had my reservations for hotel although I can cancel that but I’m going to hold it for now!

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